Our customers represent a broad range of distinguished Specialty and General Care practitioners from single and multi-practitioner private and public healthcare facilities. Their patients require orthotic treatment for all kinds of reasons, from temporary orthoses for work or sports related injuries, to long term solutions for diabetic, elderly and permanently disabled patients.
Whatever the situation, we always remember that your patients are our customers as well, and their total satisfaction is critical for our mutual success.
Here’s what our customers are saying about us:
“Precision Orthotic Laboratory makes me look good to my patients. The consistency and dependability of their orthoses allows me to have confidence in the efficacy of orthotic treatment when recommending it in my treatment plan. This predictability gives me the sense when a patient’s symptoms are not responding as expected that I at least know the orthotic device was made properly and to my specifications. When advice and modification are required the Precision staff is prompt, knowledgeable, and gives me the feeling that my patient is their patient.”
– Dr. Marc Lindy, Podiatrist
“I have been using Precision Orthotics for almost 13 years now, and I can honestly say that the specific aspects that keep me as a customer are their high-level of product quality, innovative and knowledgeable staff, excellent customer service and reliable orthotics shipping. I would recommend them to any of my podiatry colleagues!”
– Howard Green, DPM, DPBPS, FACFAS
Head, Dept. of Podiatry & Director of Residency Training,
Vancouver General Hospital, Univ. of B.C.
"Precision Orthotics is THE company that I rely on exclusively for my patient’s custom foot orthotics needs. They always exceed my expectations providing a top-drawer product with excellent patient outcomes. Precision provides an invaluable service for my practise."
–Marshall Baer, DPM, FACFAOM
"I started using Precision Orthotics 11 years ago when I first started working in Canada. I have seen many changes in the lab over the course of time. None were as dramatic as when Rudy took over and used his attention to detail to make the lab the frontrunner in quality made orthotics. I have appreciated his personal touch and have always felt that he is working for me and the well being of my patients. I can call him to praise or challenge his work without hesitation because he is always welcoming to conversation. I also find the loyal staff easy to talk to and well versed on the intricacies of their lab. I will continue to use Precision for my orthotics knowing that I am being well looked after."
–Alex Mateuchev, DPM, FACFAS
"I have been a client of Precision Orthotics since approximately 1999. I have a primary care biomechanical and orthotic based practise. I have been very satisfied with the orthotic prescriptions Precision Orthotics provides for me and my patients. This is primarily due to the quality of the workmanship, the excellent service and the support I receive from Rudy Marchildon and his staff, and, most importantly, the postive patient outcomes and repeat orthotic prescriptions. I continue to depend on Precision Orthotics for very high quality functional orthotic prescriptions in my patient care."
–Mino Deiana, BSc, DPodM
"In 2000 my lab in California started failing on both quality and turn around time. Then I tried several small labs, but still wasn’t happy.
Then I started using Precision Orthotics, and have been very happy with their orthotics since. I make a LOT of orthotics, and Precision does a great job for me."
–Dr. Michael Feist, BS, DPM, MS
Customer Comments from our 2008 Customer Survey:
“You are a great lab and make it easier for me to practice…with fewer headaches! Many thanks.”
“It’s always refreshing to work with reliable and ethical people. Your lab is not just a place of business to me, it’s a reason my practice has grown.“
“I would like to compliment you on your professionalism, especially with the billing. Allow Visa, clarity of statements, accuracy. Very impressive when compared to other suppliers.”
“Your staff is very pleasant to deal with, and follow-up support is excellent”.
“I appreciate the fact that Rudy and the staff are so approachable and helpful.”
“Your customer service is second to none!”
“I like everything at Precision.”
“I appreciate the fact that I can always pick up the phone to pick a brain or two.”
“The knowledgeable staff is just a phone call away.”
“The variety of products and consistency of quality keep me coming back.”